Responsible Gaming

Introduction

Gambling is a form of entertainment that should always remain a conscious, informed and voluntary choice. The principle of responsible gaming at Velvet Spins, operated via velvetspins-aussie.com, is to help you enjoy casino games safely, to understand the risks involved, and to recognise when play may no longer be purely recreational.

Velvet Spins is committed to providing tools, information and access to professional support so that you can manage your play, limit your spending and time, and seek help at any stage if you are concerned about your gambling or about someone close to you.

Risk Awareness

Gambling can create financial and emotional risks if it is not managed carefully. In Australia, online gambling services should only be used by adults and must never be viewed as a way to make money, pay debts or solve financial problems. It is important that you monitor your own behaviour and understand the early signs that gambling may be becoming problematic.

Common signs of potential gambling problems

• Increasing frequency and stakes: You are betting more often, with higher amounts, to experience the same level of excitement.
• Chasing losses: You return to play specifically to try to win back money you have lost, rather than for entertainment.
• Preoccupation with gambling: You find yourself thinking about casino games at work, during family time or in other situations unrelated to play.
• Spending beyond your means: You gamble with money needed for rent, bills, food, loans or other essential expenses.
• Borrowing or selling items: You borrow money, take out new credit, or sell personal possessions to fund gambling.
• Hiding behaviour: You lie about how much time or money you spend gambling, or delete messages and statements to conceal activity.
• Emotional changes: You feel guilt, anxiety, irritability or low mood connected to your gambling, especially when trying to cut down.
• Neglecting responsibilities: You miss work or study, cancel social plans or ignore family obligations in order to gamble.

Self-assessment check: reflect on your play

Consider the following statements. Answer "yes" or "no" to each. If you answer "yes" to several, we strongly recommend that you take a break and contact a support service listed below.

• In the last 12 months, have you spent more money or time on gambling than you planned?
• Have you tried to win back money you lost by gambling again as soon as possible?
• Have you ever hidden receipts, bank statements or your gambling activity from family or friends?
• Have you borrowed money, used credit, or missed payments on bills because of gambling?
• Have you felt restless, irritable or upset when you tried to reduce or stop gambling?
• Have your gambling habits caused problems at work, in your studies or in your relationships?
• Do you gamble when you feel stressed, lonely, depressed or anxious?

Important note: This informal test is not a clinical diagnosis. It is designed to help you observe your own behaviour and decide whether to use the protective tools at Velvet Spins or contact specialist services in Australia for a professional assessment.

Limits & Tools

Velvet Spins encourages all players to set clear personal limits before starting to play. Limits are preventive tools to help you keep control of your time and spending. Once you set a limit, it should not be increased impulsively. Where technically available in your account, you can configure the following limits at velvetspins-aussie.com. If any of the tools described is not visible in your profile, you may contact [email protected] for assistance.

Deposit limits (daily, weekly, monthly)

1. Access your account settings: Log in to your player account and navigate to the "My Account" or "Profile" area. Select the "Responsible Gaming" or "Limits" section, if available.
2. Choose the type of limit: You may select:
   • Daily deposit limit - maximum amount you may deposit in any 24-hour period;
   • Weekly deposit limit - maximum amount you may deposit from Monday to Sunday;
   • Monthly deposit limit - maximum amount you may deposit in a calendar month.
3. Set your amounts: Enter an amount that you can comfortably afford to lose without affecting essential living costs. For example, AUD 50 per day, AUD 150 per week or AUD 400 per month.
4. Confirm and save: Review your chosen limits and confirm. In most configurations, lowering a limit will take effect immediately, while increasing a limit may only take effect after a cooling-off period (for example, 24 hours) or after reconfirming your decision.

Protective clause: You are responsible for selecting realistic deposit limits that reflect your personal financial situation. Velvet Spins may refuse or delay limit increases where required to protect players or to comply with applicable standards.

Time management and session tools

• Session timers: In your account's responsible gaming area, you may be able to enable a session timer. This feature displays how long you have been logged in or playing. We recommend you set regular breaks (for example, every 30 or 60 minutes).
• Reality checks: Where supported, pop-up reminders may appear at chosen intervals showing:
  • time spent during the session;
  • net amount won or lost;
  • options to continue, take a break or log out.

Short breaks ("Time-Out")

If you feel that you need a brief pause but do not wish to permanently close your account, you may request a Time-Out (temporary suspension).

1. Navigating to Time-Out: After logging in, go to "My Account" > "Responsible Gaming" (or equivalent). Select the "Time-Out" or "Short Break" option if visible. If you cannot find it, email [email protected] from your registered address with "Time-Out request" in the subject line.
2. Selecting the duration: Typical options include:
   • 24 hours;
   • 48 hours;
   • 72 hours;
   • up to several weeks, where available.
3. Confirming your decision: You may need to confirm your selection and acknowledge that you will not be able to access your account for the chosen period.
4. During the Time-Out: You will be unable to place bets or make deposits. Depending on the technical setup, withdrawals of existing balances may be processed according to the general terms and conditions.

Advisory note (AU context): Time limits and deposit limits are voluntary tools aimed at harm minimisation. They do not substitute financial advice. If you are having difficulty meeting living expenses, you should seek independent financial counselling in Australia.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel unable to control their gambling or who are at risk of harm. By activating self-exclusion, you instruct Velvet Spins to block your access to the services provided at velvetspins-aussie.com for a defined or indefinite period.

How to request self-exclusion

1. Locate the self-exclusion option:
   • Log in to your account and visit "My Account" > "Responsible Gaming" > "Self-Exclusion", if available; or
   • Send an email from your registered email address to [email protected] clearly stating that you wish to self-exclude and specifying the period (for example: "I request self-exclusion for 12 months").
2. Choose the duration: You may request:
   • short-term exclusion (e.g. 6 months);
   • medium-term exclusion (e.g. 1 - 3 years);
   • lifetime / permanent exclusion, which is intended to be final and irreversible.
3. Confirm your decision: You may be asked to:
   • re-enter your password or respond by email;
   • acknowledge that you understand the consequences of self-exclusion;
   • confirm that you will not attempt to circumvent the exclusion.
4. Identity verification (if requested): For your protection, staff may ask for supporting documents via [email protected] to ensure that the self-exclusion is applied to the correct account.

Consequences of self-exclusion

• Account access: You will not be able to log in, place bets or make deposits on velvetspins-aussie.com during the exclusion period. Attempts to open new accounts may be blocked or closed when detected.
• Marketing communications: Velvet Spins will use reasonable efforts to stop direct marketing to self-excluded customers. Some pre-scheduled or third-party communications may take time to cease; you may also unsubscribe manually from newsletters.
• Existing balance and withdrawals:
  • Available balances and pending withdrawals will be handled according to the general terms and conditions and applicable law.
  • In many cases, you may still request withdrawal of any remaining legitimate balance, subject to identification and anti-fraud checks.
  • Self-exclusion is a safety measure; it does not automatically entitle you to a refund of losses or deposits that were lawfully placed before the self-exclusion took effect.
• Re-opening an account: If you have chosen a fixed-term self-exclusion:
  • Your account will normally remain blocked until at least the end of the chosen period.
  • Following expiry, you may be required to contact support and confirm, in writing, that you wish to remove the exclusion and resume play.
  • For lifetime exclusions, re-opening is generally not permitted, except where allowed by applicable law and after careful review.

Player responsibility: Self-exclusion applies only to the services provided by Velvet Spins via velvetspins-aussie.com. It does not automatically cover other operators, websites, land-based venues or unconnected services. For broader protection, please consider national blocking or self-exclusion schemes and technical blocking tools described below.

Support Resources

Support for gambling-related harm in Australia and internationally is confidential, non-judgmental and often free of charge. We strongly encourage you to seek professional assistance if you or someone close to you is affected. The services below are independent of Velvet Spins.

Local support - Australia

• National Gambling Helpline (Australia-wide)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week (phone and online chat)
  • Languages: English, with access to interpreter services for many other languages through the Translating and Interpreting Service (TIS National).
• State and territory gambling help services (examples)
  • NSW Gambling Help - via the national 1800 858 858 number and local counsellors.
  • Victoria - Gambler's Help - access via national line or gamblershelp.com.au.
  • Queensland Gambling Help - information at qld.gov.au.
  • Similar services are provided in other states and territories, usually accessible through the national helpline.
• Financial counselling (Australia)
  • National Debt Helpline: 1800 007 007, ndh.org.au, available weekdays (check site for current hours). Free, confidential financial counselling for people in debt, including gambling-related debt.

International support organisations

National and regional self-exclusion schemes

In addition to the internal self-exclusion tools offered by Velvet Spins, some jurisdictions provide national or regional schemes that block access to multiple licensed operators:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Allows residents of the UK to exclude themselves from all participating licensed online gambling companies for periods of 6 months, 1 year or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information available via the Spanish Directorate-General for the Regulation of Gambling (DGOJ) at ordenacionjuego.es.
  • Entry in the registry restricts access to licensed gambling operators in Spain.
• Other jurisdictions: Many countries offer national or regional exclusion registers. If you reside outside Australia, we recommend checking your local gambling regulator's website for details.

Note: These schemes are operated independently of Velvet Spins. Registration with an external scheme does not automatically close your account with Velvet Spins unless and until we are able to identify and process such information in line with legal and privacy requirements.

Blocking software and apps

Technical blocking tools can help you limit access to gambling websites and apps on your devices:

• Gamban - gamban.com
  • Software that blocks access to a wide range of gambling websites and apps across devices.
• BetBlocker - betblocker.org
  • Free blocking software allowing you to set restriction periods and prevent access to gambling content.
• Device-level controls: You can also use built-in parental controls or content filters on your device, router or app store account to restrict access to gambling-related content, especially to protect minors.

Family and carer support resources

• Gambling Help Online (Australia): Offers specific information and counselling for family members and friends affected by someone else's gambling - gamblinghelponline.org.au.
• Gam-Anon: Fellowship for families and friends of problem gamblers - gamanon.org.
• Online forums and support groups: Many of the organisations listed above host discussion forums or group sessions where relatives can share experiences and coping strategies.

Confidentiality assurance: The services referenced above operate independently from Velvet Spins and typically provide anonymous or confidential assistance, subject to their own terms and local law (such as mandatory reporting where there is an immediate risk of harm).

Help for Family

Gambling problems often affect partners, children, relatives and friends. If you are concerned about someone using velvetspins-aussie.com or other gambling services, your wellbeing is also important. You are entitled to seek help even if the person at risk is not ready to do so.

How to approach a person who may have a gambling problem

• Choose the right time: Speak when both of you are calm and not in the middle of a crisis or immediately after a gambling loss.
• Use non-judgmental language: Focus on your concerns and feelings ("I feel worried when...") rather than accusations ("You always...").
• Be specific: Describe behaviours you have observed, such as unpaid bills, secrecy about finances or mood changes, rather than making general statements.
• Listen actively: Allow the person to respond without interruption. Acknowledge their feelings, even if you disagree with their behaviour.
• Avoid financial rescue without conditions: While short-term help may be necessary, repeated bailouts without clear boundaries can enable continued gambling.

Encouraging engagement with support

• Suggest trying a confidential helpline together, such as 1800 858 858 in Australia.
• Offer to help them complete an online self-assessment or book an appointment with a gambling counsellor.
• Discuss practical steps, such as setting limits, using blocking software, or requesting self-exclusion from Velvet Spins and other services.
• Respect their pace, but make clear which boundaries you need in place to protect yourself and other dependants.

Support options for families and friends

• Gambling Help Online (Australia): Information and counselling for affected others - gamblinghelponline.org.au.
• Gam-Anon: International fellowship for relatives of problem gamblers - gamanon.org.
• Online forums and chats: Many national services provide moderated forums where you can share experiences anonymously.
• Mental health professionals: Consider contacting a psychologist, counsellor or psychotherapist experienced in addiction and family therapy. In Australia, your GP can provide referrals under local healthcare arrangements.

Next steps: If there is an immediate risk of harm (for example, threats of self-harm or violence), contact emergency services in your area without delay. For non-emergency situations, a combination of professional counselling, financial advice and clear personal boundaries usually offers the best support pathway.

Operator's Commitment

Although Velvet Spins does not present a verifiable Tier-1 gambling licence as of early 2026, the operator recognises the importance of harm-minimisation principles that are widely applied in regulated markets, including Australia. Within the technical and regulatory limitations of its status, Velvet Spins aims to implement reasonable measures to identify and reduce potential gambling-related risks.

Internal risk-check procedures

• Behavioural monitoring: Subject to applicable privacy laws and system capabilities, aggregated player activity may be monitored to identify patterns that can indicate elevated risk, such as:
  • very frequent deposits in short timeframes;
  • repeated attempts to increase limits shortly after creating an account;
  • extended sessions without breaks;
  • repeated unsuccessful deposit attempts or evidence of financial stress.
• Automated notifications: Where feasible, on-site messages, pop-ups or emails may be used to:
  • remind players of available responsible gaming tools;
  • encourage breaks after long sessions;
  • suggest deposit limit reviews when spending patterns change significantly.
• Support review: Customer support teams reachable at [email protected] are instructed to treat signs of gambling-related harm (such as requests for help, distress or self-exclusion queries) with priority and sensitivity.

When support may proactively contact you

Subject to data protection obligations and technical feasibility, Velvet Spins may initiate contact with a player in the following situations:

• when the player explicitly asks for information about problem gambling, self-exclusion or help resources;
• where unusual or high-risk patterns are observed (for example, sudden steep increases in deposits or repeated self-exclusion requests and reopenings);
• when required to respond to regulatory, banking, fraud-prevention or security concerns that also indicate potential harm.

Any such contact will aim to:

• provide factual information about responsible gaming tools;
• suggest self-exclusion or limits where appropriate;
• refer you to professional support services (such as Gambling Help Online in Australia).

Disclaimer: These measures cannot guarantee that all instances of problem gambling will be identified. Responsibility for safe play ultimately rests with the individual. However, Velvet Spins seeks to act reasonably and transparently to reduce harm where possible.

Updates

The responsible gaming framework, tools and contact details may change over time due to technical updates, legal developments or changes in best practice standards. Velvet Spins reserves the right to modify this page and related procedures at any time.

• Notification methods:
  • Website banners or notices: Important changes may be highlighted on the homepage or within your account area on velvetspins-aussie.com.
  • Email communications: Where appropriate and where we hold your valid contact details, you may be informed by email of material changes to responsible gaming policies.
  • Updated policies: The most current version of this responsible gaming page will always be available on the website and will supersede any previous version.

Date of last update: 6 November 2026

Contact & Feedback

If you have any questions about responsible gaming at Velvet Spins, wish to request limits or self-exclusion, or would like to provide feedback on how we can improve our protections, you may contact us using the details below.

Responsible gaming contacts

• Email (primary support): [email protected]
• Email (documents and verification): [email protected] (for identity documents or written self-exclusion requests, where required)
• Phone: Not currently specified. Please use email as the primary contact method.

Feedback and self-control requests

You can submit responsible gaming-related requests and feedback by emailing [email protected] from your registered email address with one of the following in the subject line:

• "Set deposit limit" - specify daily/weekly/monthly amounts you wish to apply;
• "Set time-out" - specify the duration of a short-term break (e.g. 72 hours);
• "Self-exclusion request" - specify the exclusion period (e.g. 6 months, 1 year, lifetime);
• "Responsible gaming feedback" - provide any comments or suggestions on our tools and information.

Where a web feedback form becomes available on velvetspins-aussie.com, players will be able to submit these requests directly through their accounts. All communications related to responsible gaming are treated with care and confidentiality, in accordance with our privacy policy and applicable data protection laws.