Terms & Conditions

These Terms govern your relationship with the operator of the website available at https://velvetspins-aussie.com and any associated services offered under the Velvet Spins brand to users located in Australia ("Velvet Spins"). By accessing or using the site or services, you agree to be bound by these Terms. If you do not agree, you must not use the site. These Terms are effective from 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Operator" means the entity that owns and/or operates the online gaming services offered through https://velvetspins-aussie.com under the Velvet Spins brand. Where the Operator's full corporate details are not specified on-site, "Operator" still refers to the person or entity responsible for offering and managing the services.
• "Website", "Site" means the domain velvetspins-aussie.com and any sub-pages, including but not limited to /terms-conditions and /privacy.
• "User", "you", "your", "Player" means any natural person who accesses, registers, holds an account or otherwise uses the services on the Website.
• "Account" means a personal online account opened and maintained by a User on the Website.
• "Services" means all online casino and related services provided via the Website, including real-money and demo play, bonuses, promotions, customer support and any ancillary features such as live chat.
• "Bet", "Wager" means any stake of real money or bonus funds placed by a Player on a game or event offered on the Website.
• "Game(s)" means any casino, slot, table, live dealer or other interactive game made available on the Website, including those powered by certified third-party software such as RealTime Gaming (RTG).
• "Bonus" means any promotional value, including free spins, bonus credits, cashback, or other incentives credited to an Account subject to specific conditions.
• "Bonus Funds" means non-withdrawable funds credited as part of a Bonus, which may become withdrawable only after satisfaction of applicable wagering requirements and other conditions.
• "Wagering Requirements" means the total value of bets a Player must place using bonus funds (and, where applicable, real money) before any associated winnings can be withdrawn.
• "KYC" (Know Your Customer) means identity and verification checks that the Operator may conduct, including collection of identification documents, to verify Player information and comply with legal and risk-management obligations.
• "Prohibited Jurisdiction" means any country or territory where online gambling is illegal or where the Operator has chosen not to offer Services.
• "Grey Market" refers to a jurisdiction where the Operator does not hold a locally recognised licence but nevertheless accepts or targets customers; for the avoidance of doubt, Australia is treated as a grey-market focus for Velvet Spins.
• "Business Day" means a day other than a Saturday, Sunday or public holiday in the jurisdiction where the Operator's payment processing occurs.

Account Registration

Eligibility and Age Requirements

• Age limit: You may only register and use an Account if you are at least 18 years old or the legal age for online gambling in your place of residence, whichever is higher. By creating an Account, you warrant that you meet this requirement.
• Location: You are responsible for ensuring that online gambling is legal in your jurisdiction before opening an Account or placing any Bets. The Operator accepts Australian and New Zealand Players on a grey-market basis and does not represent that it holds a local Australian licence.
• One account only: Each Player may hold only one Account on the Website. Duplicate or linked Accounts may be closed, and balances may be handled in accordance with these Terms.

Registration Process

1. Account creation: To open an Account, you must complete the online registration form with accurate personal details including, at a minimum, your full name, date of birth, country of residence, email address, and chosen login credentials.
2. Email verification: The Operator may require you to verify your email address by responding to a verification link or code sent to the email provided. Failure to complete verification may result in restricted access or closure of the Account.
3. KYC and documentation: At any time (including prior to first withdrawal), the Operator may request KYC documents to verify your identity, age, address, source of funds and payment methods. Typical documents include:
   • Government-issued photo ID (passport, driver's licence, or national ID);
   • Proof of address (utility bill, bank statement, or similar document not older than 3 months);
   • Proof of ownership of payment methods used (e.g., copy of card with masked digits, e-wallet screenshot).
   You may be asked to provide such documents via email, including but not limited to [email protected].
4. Additional checks: The Operator may conduct electronic age and identity checks using third-party databases, where permitted by law.

User Obligations

• Accuracy of data: You must provide true, complete and up-to-date information and promptly update any changes via your Account or by contacting support at [email protected]. Providing false or misleading information may result in Account suspension, cancellation of Bets, and forfeiture of funds.
• Password and security: You must keep your login credentials confidential and not share them with any third party. You are fully responsible for all activities carried out under your Account, whether authorised by you or not, unless caused directly by the Operator's negligence.
• Use for personal purposes only: Accounts are for individual recreational use only. You must not use your Account for commercial, professional, or organised betting, or on behalf of others.
• Prohibited behaviour: You must not:
  • Open an Account or play while located in a Prohibited Jurisdiction;
  • Use VPNs, proxies, or other tools to disguise your location or identity;
  • Deposit funds derived from criminal or unlawful activity; or
  • Allow any other person to use your Account.

Betting & Gameplay Rules

General Principles

• Game rules: Each Game may have specific rules, paytables and return-to-player (RTP) information provided by the game supplier (e.g., RTG). By placing a Bet, you accept the rules applicable to that Game as displayed within the Game interface.
• Random outcomes: Games are powered by software, including random number generators (RNGs), which are certified (for example, by Gaming Laboratories International (GLI) in the case of the RTG engine). The Operator relies on these certifications but may not itself hold separate certification.
• Local laws: Outcomes displayed on the Website are determined by the game software; any deviation caused by local hardware or connectivity issues on your device does not affect the underlying outcome recorded by the Operator's systems.

Placing Bets

1. Bet limits: Minimum and maximum Bet amounts depend on each Game and are indicated in the Game interface. You are responsible for checking these limits before placing Bets.
2. Bet confirmation: A Bet is deemed placed and accepted when it is registered and confirmed on the Operator's servers. The transaction record in the Operator's system is conclusive evidence of the amount and outcome of each Bet.
3. Currency: Bets are placed in the Account currency supported by the Website (for example, AUD or other currencies as made available). Where currency conversion is involved, rates may be set by the payment provider or third parties.
4. Insufficient funds: Bets cannot be placed if your Account does not have sufficient available funds (real money or eligible Bonus Funds).

Cancellation and Modification of Bets

• Player-initiated changes: Once a Bet has been confirmed, you cannot cancel or modify it. You should ensure all details (stake amount, Game selection, etc.) are correct before confirming your Bet.
• Operator-initiated voiding: The Operator reserves the right to void, adjust or refuse any Bet where:
  • A technical failure, error, or malfunction (including but not limited to misconfigured odds or Game malfunction) has occurred;
  • There is evidence or reasonable suspicion of fraud, collusion, use of automated tools or advantage play that exploits software bugs, latency or other vulnerabilities;
  • The Bet was accepted in error during a period of system outage, maintenance or other disruption.
  In such cases, the Operator may declare Bets void, return stakes to the extent appropriate, or correct balances to reflect the intended outcome.

Live Casino, Chat and Conduct Rules

• Respectful behaviour: When using live dealer tables, chat functions or any interactive feature, you must behave respectfully towards dealers, staff and other Players. You must not engage in abusive, discriminatory, threatening, harassing, defamatory, or otherwise offensive behaviour.
• Prohibited content: In chats and any user-generated content, you must not:
  • Post insults, hate speech, or content that is racist, sexist, homophobic or otherwise discriminatory;
  • Promote illegal activities, other gambling operators, or commercial advertising;
  • Share personal data of yourself or others, including contact information or financial details;
  • Attempt to collude with other Players or manipulate game outcomes.
• Monitoring: The Operator may monitor live games and chats and may mute, restrict, or ban Users from such features at its discretion, including by suspending or closing Accounts, for any breach of conduct rules.
• Fair play: Any form of cheating, collusion, use of bots or software aids, exploitation of bugs, or any behaviour giving you an unfair advantage is prohibited. The Operator may void related Bets, confiscate associated winnings, and take further action as described under Termination & Suspension.

Bonus Terms

General Bonus Conditions

• Promotional offers: The Website may offer various Bonuses such as welcome bonuses, reload bonuses, free spins and loyalty rewards. Each Bonus is governed by these general Bonus Terms and any specific conditions displayed in the relevant promotion.
• Availability: Bonuses are offered at the Operator's discretion and may be changed, suspended, or withdrawn at any time, provided that changes do not adversely affect Bonuses already accepted by a Player.
• Eligibility: Bonuses are generally limited to one per household, IP address, device, payment method, and/or Account unless expressly stated otherwise. The Operator may withhold or cancel Bonuses where it reasonably suspects bonus abuse or violation of these Terms.

Bonus Activation and Wagering Requirements

1. Activation: To activate a Bonus, you may be required to:
   • Opt-in via the Website or within your Account;
   • Enter a bonus code at the time of deposit; and/or
   • Meet a stated minimum deposit amount.
   Activation and eligibility criteria will be displayed in the relevant promotion.
2. Wagering requirements: Unless otherwise stated, Bonuses and any associated winnings are subject to wagering requirements before withdrawal. For example, a 100% match bonus of AUD 100 with a 30x wagering requirement means you must place Bets totalling AUD 3,000 using eligible funds before related winnings become withdrawable.
3. Timeframes: Bonuses may have a limited validity period (e.g., 7 - 30 days) within which wagering requirements must be met. If the timeframe expires, the Bonus and any associated winnings may be forfeited. Timeframes will be specified in each promotion; where not specified, a default expiry of 30 days from crediting applies, unless otherwise required by law.
4. Contribution of different games: Different Games may contribute differently towards wagering requirements (for example: slots 100%, table games 10%, some games 0%). Specific contribution tables will be provided in the Bonus rules. The Operator may exclude certain high-RTP or low-risk games from counting towards wagering.

Prohibited Games and Actions

• Restricted games: Certain Games may be excluded from Bonus play or from contributing to wagering requirements. Bets placed on such Games while a Bonus is active may result in cancellation or confiscation of Bonus Funds and related winnings.
• Maximum bet with active bonus: While using Bonus Funds, a maximum Bet per spin or game round may apply (for example, AUD 10 or another amount specified in the promotion). Placing Bets above the stated maximum may be treated as Bonus abuse.
• Bonus abuse: Prohibited actions include, but are not limited to:
  • "Bonus hunting" or opening multiple Accounts to claim the same Bonus;
  • Low-risk betting to complete wagering with minimal game volatility;
  • Deliberately delaying bonus-eligible rounds (such as free spins or bonus features) for use after wagering is met or after switching to real-money play;
  • Using strategies that exploit any perceived loophole in Bonus conditions.
  The Operator may, at its reasonable discretion, void Bonuses and winnings and close Accounts where Bonus abuse is detected.

Combining Promotions

• No stacking unless stated: Only one active deposit Bonus can usually be in play at any time per Account, unless expressly allowed in the promotion. Attempting to stack multiple deposit Bonuses concurrently may lead to cancellation of one or more Bonuses.
• Order of play: Unless otherwise specified, real-money funds are used before Bonus Funds. Winnings may, however, be attributed to Bonus Funds for the purpose of enforcing wagering requirements.
• Operator's discretion: The Operator reserves the right to withhold, withdraw or adjust any Bonus, including after activation, where:
  • There is a clear typographical or system error in the offer terms;
  • You are found in breach of these Terms or applicable promotion-specific rules;
  • Legal or regulatory changes require modification or cessation of the promotion.

Payments & Withdrawals

Deposits

• Deposit methods: The Website may support deposits via bank cards, e-wallets, prepaid vouchers, bank transfers, and possibly cryptocurrencies, subject to availability in your region and to payment-processing partners. The list of currently accepted methods will be displayed in the cashier section.
• Limits: Minimum and maximum deposit amounts apply and are shown in the cashier. The Operator may adjust these limits per Player based on risk, responsible gambling considerations, and payment-provider conditions.
• Fees: The Operator aims not to charge additional deposit fees; however, your bank or payment provider may apply its own charges or currency-conversion fees, for which the Operator is not responsible.
• Source of funds: You must only use payment instruments (cards, e-wallets, bank accounts, crypto wallets) that are in your own name. The Operator may request proof of ownership as part of KYC checks.

Withdrawals

1. General rules: Withdrawals are subject to:
   • Successful completion of any applicable Wagering Requirements;
   • Satisfactory completion of KYC checks and provision of required documents to [email protected] or as otherwise directed;
   • Compliance with all other Terms, including fraud and risk checks.
2. Methods and availability: Withdrawals will generally be processed using the same method as used for deposits, where possible. If this is not feasible due to payment-provider restrictions, you may be asked to select an alternative method supported by the Website.
3. Limits and timeframes: Minimum and maximum withdrawal limits (per transaction, per day, per week, or per month) apply and are displayed in the cashier. Once approved by the Operator, typical processing times may range from 1 to 5 Business Days, depending on the payment method and KYC status. External banking or blockchain delays are beyond the Operator's control.
4. Fees: The Operator may apply reasonable withdrawal processing fees or pass on third-party charges. Any such fees will be disclosed in the cashier prior to confirmation of the withdrawal request.

Refunds, Chargebacks and Reversals

• Refunds of deposits: Deposits are generally non-refundable once used for gaming. In limited circumstances (for example, clear technical errors or duplicate transactions), the Operator may consider a refund request at its discretion, provided no breach of these Terms has occurred.
• Chargebacks: If you initiate a chargeback or reversal of a deposit, the Operator may:
  • Immediately suspend or close your Account;
  • Void or cancel any pending or settled Bets and Bonuses associated with the disputed funds;
  • Recover any outstanding amounts due, including by offsetting from future deposits or winnings.
• Bonus-related adjustments: In cases of Bonus cancellation or voiding due to breach of Bonus Terms, the Operator may adjust your balance by removing Bonus Funds and any associated winnings, leaving only any remaining deposit funds, subject to any necessary corrections.

Limitation of Liability

Operator's Obligations

• Service provision: The Operator will use reasonable efforts to provide the Website and Services with due skill and care and to maintain accurate recording of Bets, balances and results.
• Game fairness: The Operator relies on third-party software providers, such as RealTime Gaming (RTG), whose platforms may be certified by independent testing bodies like GLI. While these certifications support fairness of the software, they do not constitute a guarantee by the Operator that Games will be error-free or uninterrupted.
• Account balances: The Operator will maintain accurate records of your Account balance, including deposits, withdrawals, Bets and winnings. In case of discrepancies, the records on the Operator's servers shall prevail, subject to correction of any clear error.

Exclusions of Liability

• Technical failures: To the maximum extent permitted by law, the Operator is not liable for:
  • Any loss or damage arising from system failures, delays, interruptions, software bugs, viruses or communication errors beyond its reasonable control;
  • Hardware or internet connectivity issues on your side, including failures of your device, ISP or mobile network;
  • Corrupted, incomplete or delayed data transmissions.
• Third-party services: The Operator is not responsible for acts or omissions of third-party payment providers, game suppliers, telecommunication operators or any other third parties providing services necessary for the operation of the Website.
• Indirect damages: Under no circumstances will the Operator be liable for any indirect, consequential, incidental, punitive or special damages, including but not limited to loss of profits, data, business or opportunity, arising out of or in connection with your use of the Website.

Limitation of Maximum Compensation

• Cap on liability: Without limiting any mandatory statutory rights you may have under Australian consumer law, and to the extent permitted by law, the Operator's total aggregate liability to you for any claim arising out of or relating to your use of the Website or these Terms (whether in contract, tort, negligence or otherwise) shall not exceed:
  • The amount of the Bet or Wager that gave rise to the relevant dispute; or
  • Where the claim does not relate to a particular Bet, the lesser of (i) your net deposits over the preceding three (3) months and (ii) AUD 5,000.
• Your responsibility: You acknowledge that you use the Website at your own risk and that gambling involves a risk of financial loss. You are solely responsible for any losses incurred through your use of the Services.

Intellectual Property Rights

Ownership

• Site content: All intellectual property rights in and to the Website and its content (including text, graphics, logos, images, audio, video, user interfaces, and combinations thereof) are owned by or licensed to the Operator and are protected by copyright and other intellectual property laws.
• Software and games: The software used to provide the Services, including games developed or supplied by RealTime Gaming (RTG) and other third parties, is licensed to the Operator and is protected by copyright, trade secret and other proprietary rights. Nothing in these Terms grants you any right in such software other than a limited, revocable licence to use it for personal entertainment via the Website.

Restrictions on Use

• No unauthorised copying: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, publish or otherwise exploit any part of the Website or its software without the prior written consent of the Operator or relevant rightsholder, except where such acts are expressly permitted by mandatory law.
• Trademarks: The Velvet Spins name, logos and any related marks displayed on velvetspins-aussie.com are trademarks or trade dress of the Operator or its licensors. You may not use these marks without prior written permission.
• Third-party rights: All trademarks, service marks and logos of third parties (including software providers) are the property of their respective owners and may not be used without their consent.

Privacy & Data Protection

Your personal data is collected and processed in accordance with the Operator's Privacy Policy available at https://velvetspins-aussie.com/privacy. By using the Website, you acknowledge that you have read and understood the Privacy Policy and agree to the processing of your information as described therein.

• Data usage: The Operator may process your data for purposes including Account administration, payment processing, fraud prevention, KYC checks, marketing (where permitted) and compliance with legal obligations.
• Contact channels: You may contact the Operator regarding data-protection matters through the support channels indicated in these Terms or as set out in the Privacy Policy.

Changes to Terms

Modification Procedure

• Right to amend: The Operator may update, amend or replace these Terms from time to time, for example to reflect changes in Services, technology, regulatory requirements or business practices.
• Notification: Where material changes are made, the Operator will use reasonable means to notify you, which may include:
  • Publishing the updated Terms at https://velvetspins-aussie.com/terms-conditions;
  • Displaying a prominent notice or banner on the Website; and/or
  • Sending an email to the address registered to your Account.
• Effective date: Unless otherwise stated in the notice, updated Terms will take effect on the date indicated at the top of the document and will apply to your continued use of the Services from that date onwards.

Your Options in Case of Disagreement

• Acceptance by use: Continued use of your Account or the Services after the updated Terms come into effect will be deemed acceptance of those changes.
• Right to discontinue: If you do not agree with the updated Terms, you must stop using the Website, close your Account and, where applicable, request withdrawal of any remaining real-money balance subject to these Terms.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may suspend or close your Account, freeze funds, or limit access to some or all Services at its reasonable discretion, including where:
  • You breach any provision of these Terms or of any Bonus or promotion rules;
  • There is reasonable suspicion of fraud, money laundering, collusion, chargebacks, or other unlawful or improper conduct;
  • You have provided false, misleading or incomplete information during registration, KYC or at any other time;
  • You are located in or using the Services from a Prohibited Jurisdiction;
  • Required by applicable law, court order, regulatory request or risk-management considerations.
• Immediate measures: In urgent circumstances, the Operator may suspend your Account without prior notice in order to investigate or prevent harm. The Operator will, where reasonable, notify you of the reasons for suspension.

Player-Initiated Account Closure

• Closure request: You may request closure of your Account at any time by contacting support at [email protected]. The Operator may require verification of your identity before processing the request.
• Remaining funds: Upon closure, any remaining real-money balance (excluding Bonus Funds or amounts subject to investigation or legal hold) will, where possible, be returned to you via an agreed payment method, subject to completion of KYC checks and these Terms.

Effect of Termination

• Bonuses and promotions: On termination or permanent closure of an Account (whether by you or the Operator), all active Bonuses, free spins and associated Bonus Funds may be cancelled, unless otherwise required by law.
• Funds under investigation: If an Account is closed due to investigation into suspected fraud, illegal conduct or breach of these Terms, funds may be withheld pending completion of the investigation and, where appropriate, may be forfeited or reported to competent authorities.
• Outstanding obligations: Termination of your Account does not affect any existing obligations or liabilities incurred prior to closure, including any outstanding debts or legal responsibilities.

Governing Law & Jurisdiction

Applicable Law

• Contractual framework: These Terms and your use of the Website are governed by the laws of the jurisdiction in which the Operator is incorporated or otherwise lawfully established, as specified on the Website or in associated corporate information (where available). Where such information is not fully disclosed, you acknowledge that the Operator may be established in an offshore jurisdiction that permits remote gambling services.
• Consumer protections: Nothing in these Terms excludes or limits any mandatory statutory rights you may have under the consumer protection laws of your place of residence, including the Australian Consumer Law to the extent applicable.

Dispute Resolution

• Internal resolution: If you have any complaint or dispute relating to the Services, you should first contact customer support via [email protected], providing:
  • Your full name and Account details;
  • A clear description of the issue; and
  • Relevant supporting evidence (screenshots, transaction IDs, etc.).
  The Operator will use reasonable efforts to investigate and respond within a reasonable timeframe.
• Escalation: If an issue cannot be resolved through customer support, the Operator may propose escalation to a designated complaints handler or, where available, an independent dispute resolution mechanism. Details, if applicable, will be provided on request.
• Court or arbitration: Subject to any mandatory legal rights you may have to bring proceedings in the courts of your place of residence, any dispute arising out of or in connection with these Terms may be submitted to the competent courts of the Operator's jurisdiction of establishment. The Operator may also agree with you in writing to refer particular disputes to arbitration or alternative dispute resolution.

Contact Information

If you have any questions, complaints, requests for information, or wish to exercise rights relating to your Account or personal data, you may contact the Operator using the following channels:

• Customer Support (primary):
  • Email: [email protected]
• KYC and Documentation:
  • Email: [email protected]
• Website:
  • Official site: https://velvetspins-aussie.com
  • Terms & Conditions: https://velvetspins-aussie.com/terms-conditions
  • Privacy Policy: https://velvetspins-aussie.com/privacy
• Telephone: Not specified.
• Mailing / Legal Address: Not specified. Where required for formal legal notices, you may request the current registered address of the Operator via [email protected].

All communications with the Operator should be in English unless otherwise agreed.